ABB has streamlined its warranty request process for ABB and ABB Baldor-Reliance NEMA motor lines to enhance customer experience and provide better visibility and control.
Customers can now submit warranty requests directly, and any ABB team member, from district offices to sales and technical support, can assist with the process.
One login connects the entire user experience. Any customer registered with ABB Shop, Motor Connector or other ABB e-commerce or service systems is already registered for the warranty claims system.
The simplified input process allows requestors to quickly select from common warranty request types. A status widget lets customers follow tickets throughout the entire process. A request check box option allows users to create a PDF report once a claim is opened, providing visibility and tracking.
All parties involved in claims—customers, district offices and service shops—receive status notifications for 360-degree accountability.
All ABB and ABB Baldor-Reliance motor products are warranted against defects in workmanship and materials. Most products are covered for 12 months from date of installation or 18 months from date of manufacture, whichever occurs first. Some products carry longer warranty periods.
