Feed & Grain LIVE Webinar: Exceptional Customer Service: Why Offer It and How to Undertake It [VIDEO]

It’s a basic principle that businesses need customers and studies show it’s six to seven times more expensive to get new customers than to retain existing ones. Great customer service is key to retaining them. Dr. John Foltz will reveal how to conduct effective customer research and the key questions to ask to get to the bottom of your customers’ need.