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The Art of Delegation

Oct/Nov 2015 | Departments | Manager's Notebook | Dr. Jay Akridge and Dr. John Foltz

Who gets things done just the way you like them? Who does the best job? Who can you always count on to deliver? In answering these questions, deep down, many of us may feel we do things best, we do it right, and no one else can do it better! While that MAY be true — at least for certain activities and tasks — there is some finite limit on what we can accomplish as individuals.

Applying Exceptional Customer Service to Feed and Grain Businesses

Feb March 2015 | Departments | Manager's Notebook | By Dr. John Foltz and Dr. Christine Wilson

 Some folks may argue that superior customer service might be more important for retail stores, rather than a business like a grain elevator or feed mill. But it can make a difference in the competitive feed and grain industry — for the very reason that it is competitive. You do have competitors, and attracting and keeping more business is a desirable strategy.

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