The Art of Delegation

The Art of Delegation

Oct/Nov 2015 | Departments | Manager's Notebook | Dr. Jay Akridge and Dr. John Foltz

Who gets things done just the way you like them? Who does the best job? Who can you always count on to deliver? In answering these questions, deep down, many of us may feel we do things best, we do it right, and no one else can do it better! While that MAY be true — at least for certain activities and tasks — there is some finite limit on what we can accomplish as individuals.

Applying  Exceptional  Customer Service to Feed and  Grain Businesses

Applying Exceptional Customer Service to Feed and Grain Businesses

Feb March 2015 | Departments | Manager's Notebook | By Dr. John Foltz and Dr. Christine Wilson

 Some folks may argue that superior customer service might be more important for retail stores, rather than a business like a grain elevator or feed mill. But it can make a difference in the competitive feed and grain industry — for the very reason that it is competitive. You do have competitors, and attracting and keeping more business is a desirable strategy.

Making the Most of your Marketing Efforts: Reconsider Your Customers Needs

January 2014 | Departments | Manager's Notebook | By Joan Fulton and John Foltz

Today’s business environment is more competitive than ever. As a successful manager in the feed and grain industry, you are actively responding to the many demands of this ever challenging business environment, which likely includes a multifaceted marketing program. It is easy to become focused on all of the immediate decisions that need to be made (such as approving the latest update to your website; finalizing the price quote that is due within the hour, etc.). In this column we invite...

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